If your order requires personalization and/or imprinting, we'll send you an e-mail with instructions for uploading it AFTER
you place your order. Not providing production-quality artwork to us the first time is the leading cause
of delays with imprinted and personalized orders.
Read more about how and when to upload your Artwork in our FAQ section.
Standard Production Timeframe
Standard production time is approximately business days, based on standard quantities. If your order is exceptionally large, some extra production time may be required.
Production time begins the day after we receive approval of your online layout proof(s). It takes approximately one working day for our art department to create your online layout proof.
These times are approximate! Sometimes, orders ship quicker... sometimes, orders ship slower. If you are wanting a guaranteed ship date, you MUST choose our Rush service, if available. We ship over 90% of our orders on-time... but if you need it by a certain day and you don't want to end up in that 10%, choose Rush service. Your online layout proof will tell you your current estimated ship date. Once you approve the online layout proof, the order cannot be cancelled.
Online Layout Proof
An online layout proof is a digital mock-up of the final product that we create to show you how your artwork will look on the finished product. Once we post a proof, you can log in to your account, view it online, and approve production.
If your artwork is properly formatted, or you are ordering a text-only imprint without strict font requirements, we will have an online layout proof ready for your approval within one working day of placing your order (normally the same day).
If we have trouble with or questions about your artwork, the process will take longer, depending on your response times. It is imperative that you respond to e-mails from our artwork staff in a prompt fashion, especially if your order is on a tight schedule.
What happens if we fail to ship on time?
If you have chosen our Standard production timeframe, there is not a guaranteed ship date. If you have chosen our Rush Service, we will discount your order in the following ways:
1) Refund all Rush fees that you were charged
2) Refund 50% of the order total (excluding shipping and setup fees)
In production, there are an unlimited number of things that can prevent an order from shipping on time. If we fail to ship a Rush order on the posted ship date, we will not refund the complete order. We will,
however, refund the above amount and give you our sincere apology. We try hard to meet each rush order deadline. While we are wildly successful at meeting custom rush order deadlines (over 98%), there are circumstances that prevent us from accomplishing that goal.
Also, we are not responsible once your order is handed to the shipping company. If we ship your order on time and the shipping company fails to deliver it, we will not give a refund.
Needed By Date
This is your "in-hands date". This tells us when you need the order in your hands. If we see that the order cannot make it by the due date via the shipping method you choose, we will attempt to reach you by telephone or e-mail to discuss your options.