Artwork - How To Send, When To Send
If your order requires personalization and/or imprinting, we'll send you an e-mail with instructions for uploading it AFTER
you place your order. Not providing production-quality artwork to us the first time is the leading cause
of delays with imprinted and personalized orders.
Read more about how and when to upload your Artwork in our FAQ section.
Material
Cotton: 1" width is the listed size but the actual width may be a little narrower or wider. This style is also available in a 1/2" width.
Lanyards are 16" long without fastener and 17" with the fastener.
An image of this material is available on the Views page.
Material Color
The available material colors are displayed on the main order page. We do our best to provide PMS representations of each color. However, these are estimates, not exact matches. Each roll of material may be slightly different. We do not guarantee a color match on material color. If you have concerns about this, we recommend you purchase a production proof that will allow you to see exactly what the product will look like.
Imprinting
Included in the base price is a single color, front side print -- 5/8" high X 12" long. Additional colors are available, though they will incur an extra charge per lanyard, plus a setup charge for each color.
Second (back) side printing is also available. Each color that appears on the second side is charged as an additional color, even if you use the same colors on the front and back.
Printing Color
There are 19 standard printing colors. Other colors are available by special request. We do not guarantee a PMS match, however, we will try our best to get it as close as possible. If you have concerns about your color combination, we recommend you purchase a production proof, which will allow you to see exactly what the final product will look like.
Contrasting colors: Some color combinations can be challenging. If you have a dark blue lanyard and want to print a teal color… it will not contrast well, and it will be difficult to see the printing. We will do our best to put a human eye on each order and alert you to potential problems, but we are not responsible for color combinations not turning out the way you'd imagined.
In some cases we will recommend a base color. For example, a dark green lanyard with an orange print would benefit from a white base surrounding the orange print. Such a change will require an increase in price, but as always, any price change must be approved by you.
Second Side Printing Color(s)
We can print an image on both the front and back of your lanyard. Both sides may be identical, or you may submit different artwork for each side. Each color that appears on the second side is charged as an additional color, so a front-and-back, two-color print costs just as much as a four-color print on only the front.
Options
For added convenience while placing or removing the lanyards, you may choose a quick release option, either the
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Standard Production Timeframe
Standard production time is approximately 15 business days, based on standard quantities. If your order is exceptionally large, some extra production time may be required.
Production time begins the day after we receive approval of your online layout proof(s). It takes approximately one working day for our art department to create your online layout proof.
These times are approximate! Sometimes, orders ship quicker... sometimes, orders ship slower. If you are wanting a guaranteed ship date, you MUST choose our Rush service, if available. We ship over 90% of our orders on-time... but if you need it by a certain day and you don't want to end up in that 10%, choose Rush service. Your online layout proof will tell you your current estimated ship date. Once you approve the online layout proof, the order cannot be cancelled.
Rush Service
Our Rush Service is available for an additional 30% fee. We can have your order ready to ship in 10 working days (beginning the day after we receive your approval of our online layout proof, or the day after your order for non-customized items).
However, there are some important things to remember. First, exceptionally large orders may receive extended rush schedules. When you get your instant quote, you'll see an adjusted ship date that takes your quantity into account. Second, our production department must approve all rush orders, especially large orders. And finally, if you need your order by a certain date, expedited shipping is available, but you will be responsible for the additional costs. Please remember that there is no guaranteed delivery date for Ground shipments.
If we agree to a rush schedule, and then fail to ship within the alloted time, we cannot offer a full refund. However, we will gladly offer a huge discount.
Online Layout Proof
An online layout proof is a digital mock-up of the final product that we create to show you how your artwork will look on the finished product. Once we post a proof, you can log in to your account, view it online, and approve production.
If your artwork is properly formatted, or you are ordering a text-only imprint without strict font requirements, we will have an online layout proof ready for your approval within one working day of placing your order (normally the same day).
If we have trouble with or questions about your artwork, the process will take longer, depending on your response times. It is imperative that you respond to e-mails from our artwork staff in a prompt fashion, especially if your order is on a tight schedule.
Production Proof
A production proof is an actual production sample of your order. Requesting a production proof is a great option if you're unsure whether you will be happy with the final product. Please keep in mind that requesting this proof will delay your order and adds a cost of $100. Once you receive the proof, you may request changes or decide that you do not wish to order the full run.
If you decide not to order, you may cancel only the full run - you will still be charged the setup fee and the production proof cost (at least $140).
If the total cost of your order is above $1000 and the first production proof meets your approval, then the cost of the production proof will be credited to your order.
Needed By Date
This is your "in-hands date". This tells us when you need the order in your hands. If we see that the order cannot make it by the due date via the shipping method you choose, we will attempt to reach you by telephone or e-mail to discuss your options.
What happens if we fail to ship on time?
If you have chosen our Standard production timeframe, there is not a guaranteed ship date. If you have chosen our Rush Service, we will discount your order in the following ways:
1) Refund all Rush fees that you were charged
2) Refund 50% of the order total (excluding shipping and setup fees)
In production, there are an unlimited number of things that can prevent an order from shipping on time. If we fail to ship a Rush order on the posted ship date, we will not refund the complete order. We will,
however, refund the above amount and give you our sincere apology. We try hard to meet each rush order deadline. While we are wildly successful at meeting custom rush order deadlines (over 98%), there are circumstances that prevent us from accomplishing that goal.
Also, we are not responsible once your order is handed to the shipping company. If we ship your order on time and the shipping company fails to deliver it, we will not give a refund.