Account Log In and Passwords

You can create a customer account with us in one of two ways.  Prior to ordering, you can click on "Login" along the top of the page which will pop up the account login/registration page.  Enter your information under the Registration portion and your account will be set up prior to placing your first order.  Or if you prefer to set up the account while ordering, simply proceed from your shopping cart and you'll have the option to register your account at checkout.

No problem!  You can reset it!  Please click on Reset My Password on the log in page, then follow the prompts to reset it.  If you're still having trouble you can always email or live chat with us for further password reset assistance.

Ordering

That depends on the product.  We try to keep our minimum quantities to...well...a minimum.  However, most of our stock products do have minimum package quantities.  This allows us to keep pre-packaged quantities on hand and ready to ship quickly, saving you time and money.

 
The first thing you would need to do is log into your account on our website using your email address and password.  If you're ordering a stock item, just choose the item you like, place it in your shopping cart, and proceed through the checkout.  You can order a new custom item the same you would a stock item as well.
 
If you wish to reorder a custom item that you've ordered in the past, just go to your account once logged in, then click on Reorder Custom Products to select the custom product you would like to reorder.
You can place your order by calling (512) 357-2261 or emailing it to sales@lonestarbadge.com.  However, please keep the following in mind when doing so:
 
1) Called-in and emailed orders are a manual process. and have a processing fee to cover the labor needed to put the order in the system.
2) Online orders are processed faster than manual orders.
 
Orders placed online by you are always the quickest and most accurate way to proceess your order.  Some e-commerce websites have online ordering, but simply get an e-mail order request form with your order information and then process it manually.  We are a true online business - everything, from our accounting to inventory to order and customer management, is handled strictly online.  Our customer service team enters the order using the same shopping cart and the same website that you would if you placed your order yourself, so you can avoid processing delays and inaccuracies by placing the order online when you're ready.  And we're available by email or live chat if you have any questions along the way.
We gladly accept orders from outside the United States, however, we can only accept credit card or a wire transfer as your form of payment.  In addition, if you choose to pay with a credit card, we require a copy of the card user's ID and a copy of the billing statement for the credit card for verification.  You may black out any charges if you wish.
 
Also please note that we are not responsible for any custom fees or duties as a result of an international shipment.

The photos shown on our website are only provided as a general representation of our products.  If you need your order to match exactly like what is shown online (the style of the fasteners, the layout and placement of the fasteners, slots, or holes, colors, etc...), please contact us for confirmation.  Unfortunately, our photos may not match exactly what is in our stock at all times, but we'll do our best to accommodate your needs.

No, all of our products are listed solely on our online catalog.  If you're having trouble finding just the right product, please feel free to contact us via live chat or phone.

For most states, we do not charge sales tax.  Only your orders being purchased by companies located in or being shipped to the state of Texas will automatically include an 8% sales tax.
 
Organizations and entities that are exempt from paying Texas State Sales Tax should place their order online normally and then specify that they are tax exempt in the Customer Notes field during the checkout process.  Upon receipt of an emailed or faxed copy of your tax exemption form, we will remove the tax from your order.  We'll also mark your account as Tax Exempt and your future orders will default not to include taxes.
 
Please note:  LoneStar is not liable for any taxes, duties, or fees that may be levied by governmental entities outside of our jurisdiction.  You are solely responsible for paying any and all appropriate taxes on orders purchased from us that are not being purchased in or used in the state of Texas. 

Yes!  All of our pricing listed online is for our end users.  You don't need to open an account, or do anything - just place your order and pay by check or credit card. 

Stock products:  Our goal is to ship stock orders the same day they're placed if received prior to 3pm CST and if the products you order are in stock.  We will notify you of any back orders or any possible delays on stock products as soon as we're aware of them.
 

Custom products:  Production times do vary per each custom product you order.  If you have a date that you need your custom order by, we recommend that you tell us your in hands need ahead of time and/or choose expedited shipping at checkout.  That way we are informed up front and can do our best to meet or exceed your needs. 

Order Status

Once you log into your account, click on My Orders along the top menu bar.  Here you can view all your orders and their current status, as well as print your invoice and view tracking information once available.

Since our website update, all orders placed before that time are unfortunately no longer available to view online.  However, we do still have a record of every order you've placed so we're able to look up any details pertaining to these orders when needed.  If you have questions about past orders, please use the live help to chat with us.

Any time you need to change or cancel an order, please contact us immediately via live chat or call (512) 357-2261.  Changes and cancellations will depend on whether your order is for stock products or custom products and how long it has been since you placed the order.  Typically stock orders ship out the same day and we're unfortunately unable to cancel them once they've been shipped.  It may be possible to change or cancel some custom product orders prior to shipping, but cancellation fees or partial payments may apply depending on where the order is in our layout or production stages.

We try our best to ship on time, all the time!  However, our ship dates are approximate and delays may occur for many reasons, especially in production.  When ordering, please be sure to let us know if there is a particular date that you need your order by so we can do our best to accommodate.  Refunds will not be issued if delays occur.
 
Our goal is to ship stock orders the same day they're placed if received prior to 3pm CST and if the products you order are in stock.  We will notify you of any back orders or any possible delays on stock products as soon as we're aware of them.
 
With custom printed products, production time frames will vary and cannot always be guaranteed.  Therefore, if you have a date that you need your custom order by, we recommend that you tell us your in hands need ahead of time and/or choose expedited shipping.  That way we are informed up front and can do our best to meet or exceed your needs.
 
Also note that we're not responsible once your order is handed to the shipping carrier.  If we ship your order on time and the shipping company fails to deliver it, you will need to follow up with them to determine the best way to proceed.

Pricing

For most of our products, we do our best to offer customization without any set up fees. 

However, some of our custom products do require set up fees on the initial order, and even sometimes reorders, due to the printing processes.  

Any time you need to change or cancel an order, please contact us immediately via live chat or call (512) 357-2261.  Changes and cancellations will depend on whether your order is for stock products or custom products and how long it has been since you placed the order.  Typically stock orders ship out the same day and we're unfortunately unable to cancel and refund them once they've been shipped.  It may be possible to change or cancel some custom product orders prior to shipping, but cancellation fees or partial payments may apply depending on where the order is in our layout or production stages.  Please contact us as soon as you know you need to cancel or change your order, whether for stock or custom products, so we can minimize the possibility of fees. 

Unfortunately, no.  Our prices change as our costs change.  Many factors, some beyond our control, can affect the prices of our products.  We have no choice but to pass these costs along to our customers.  What all this means is that the price listed online when you ordered was the current price for that item, except in the case of official written quotes from us, which are good for 7 business days from the date of quotation (unless otherwise noted).  Prices are subject to change without notice. 

The quickest way to quote your order is to add all your items to your online shopping cart.  Make sure to select all the options you prefer, such as colors, fasteners, production times, etc., because these options may affect your cost and will be reflected in the shopping cart.  And don't worry, you can remove or clear items from your cart if you change your mind on some or decide not to proceed at all.  There's no obligation to purchase and we won't ask for any personal information until you're ready to finalize and submit your order.

Once you have all the products you would like to order in your shopping cart, you can even enter your zip code to view your shipping method options and the pricing for each.
 
If you're having any trouble with the quote or are trying to quote a large volume or custom product, please feel free to send us your request by clicking HERE.  

Payments

Credit Cards (Visa, MasterCard, American Express, and Discover cards)
Online Check or you can mail us a paper check
Check (On Account, restrictions apply)
Purchase Orders (restrictions apply)

If you would like to pay using a Credit Card, simply enter your card information at checkout and your card will be automatically charged at the time the order is placed.  We'll require you to enter the card type, card number, the expiration date, and the security code (the 3-digits located on the back of Visa, MasterCard, or Discover, or the 4-digits located on the front of American Express).

We typically require pre-payment on all orders you place, unless you have an established credit account with.  To set up a credit account, please contact us via live chat to get started or give us a call.

*Online Check:  Works just like a credit card.  Put in your bank info online and your order will be put in processing. 
 
*Paper Checks:  We'll place your order on hold and release it upon receipt of your check in the mail. 
 
*On Account:  If you choose Check payment and you have an established credit account with us, we'll proceed with your order at the time of receipt and bill you according to the agreed upon terms (typically net-30).
 
Please mail all checks to LoneStar Badge & Sign, PO Box 387, Martindale, TX 78655.  Please note that there will be a a $25 service fee for all returned checks.
If you prefer to use a purchase order when paying, you can choose Check as your payment method and then proceed through the checkout.  Please be sure to note your PO number in the Customer Notes section before you complete your order. 
 
Please note that we will only accept purchase orders from companies with established credit accounts with us or those that meet one of the following qualifications:
*Fortune 500 listed companies
*Government agencies (city, county/parish, state, and federal)
*Schools (accredited school districts, two and four-year institutions)
*Churches 

Artwork

Name list are entered or uploaded online at time of order.  If this is not possible, please contact us via live chat or call us.

We do not accept separate artwork files created for each name badge, nor do we accept names and/or titles as font that has been converted to curves.  If you feel an exception is warranted, please contact us to discuss.  Additional charges may apply.

Yes, our system creates a proof for you at the time of order.

Typically our artwork department works best with "vector" files.  These are files that can be reduced and enlarged in size without any "jagged" edges or loss of quality.  This also allows us to work with your PMS (Pantone) colors.  Common vector formats are .cdr, .eps, and .ai, which are produced in programs like Adobe Illustrator or CorelDraw.

 
If you don't have one of these types of files, please send us what you have.  We'll have our artists take a look and see if they can work with your file as is.  If they determine the quality of the file won't give us a good quality print on your products, we may contact you to further discuss.  In some cases, our artist may have to recreate the artwork into a vector format.  There is a fee for this, but then the artwork would be yours to keep for use on future projects!

he Pantone Matching System (PMS) is a color system shared world wide by those in the graphic industry.  If your company has specific logo and artwork guidelines, it's possible they'll require any custom printed products to use the PMS color matching system to ensure brand consistency.

 
Due to the variances with our printing processes and the substrates that we use, sometimes colors don't print exactly as shown in your artwork file.  For example, when we print on a silver or gold metal background, sometimes those background colors can affect the appearance of your logo colors once printed.
 
To help ensure that your custom products match your company's artwork requirements no matter what color substrate we print on, you can choose to have us do a PMS Color Match.  We'll compare your product once we print it to our PMS color swatch book to make sure it's closely matched to the PMS color(s) you specify.  If it doesn't match on the first print attempt, we'll make adjustments and reprint the product until the colors do match.  There is a $50 fee for this service on your initial order, but we'll then save these colors in your account so re-orders in the future will uphold the same color standards and there won't be any additional color matching fees.

We have a database of thousands of fonts so we typically have more common font styles on file.  If we don't have the specific font you prefer, we should be able to get a very close match and will notify you if a substitution is recommended.

 
If you must have a specific font due to branding requirements, you're welcome to purchase the font for us and send us the font to use (which will only be used for your projects).  If the font is part of your artwork, purchasing the font is not necessary; just make sure the font in your art is converted to curves/outlines (not including the names/titles, as we're unable to accept your name list in artwork format).

Yes!  With every new custom product order, your proof is created by the system at the time of order.

Reorders

Yes, our system will do that automatically.

Every time you place an order for custom printed products, we save the layout you approve during your initial order in your account.  To reorder one of these products, first log into your account, then click on Reorder Custom Products along the top menu bar.

 
Once you're there, you'll see an image of each of the custom printed items you've previously ordered.  To proceed, select the appropriate options (fastener, production time, etc.) underneath the product you're reordering and enter your name list (if applicable).  Next, you'll simply enter the total number of items you would like, then click the red Reorder button to add the items to your shopping cart.
 
Repeat this process for every item you wish to reorder, then proceed through the checkout once you're finished.  Please feel free to contact us with any questions you may have along the way!

Samples

Call us or use live chat, let's find a way to help you accomplish your goals.

Resellers

While we definitely do sell to resellers, we don't offer any additional discounts due to our already low profit margins.  We are instead committed to offering all of our customers the most competitive pricing for identification products that we can and offer quantity discounts for bulk ordering.  If you are a reseller and looking to order in bulk for your customer or have a budget that you're working with, you're welcome to reach out to us.  Sometimes we can work with you to custom quote exceptionally large orders and will do our best to find just the right products within budget for your customers.

Returns

Stock products can be returned up to 30 days following receipt of your order.  Returns should be accompanied by a Return Materials Authorization (RMA) number, which can be obtained by contacting our customer service staff at (512) 357-2261 or sales@lonestarbadge.com.
 
Returns that are not found to be defective and/or shipped in error will be subject to a 20% restocking fee.  Additional fees will be assessed if the merchandise is not returned in resellable condition (torn open bags, damaged/missing pieces, etc.).  Shipping fees are not refundable.

Under most circumstances, custom manufactured products cannot be returned for a refund.  Simply put, we can't recycle them.  In the event that you're not happy with the quality or workmanship of your custom manufactured product, or if you think there has been an error with your order, please contact our customer service.  We're happy to work with you until you're pleased with your order.

As soon as we receive your return package, we will review the order and issue the appropriate refund right away (minus any restocking and shipping fees where applicable).  It can typically take up to 3-4 days for the refund to be credited to your account, but that also depends on your bank.  We will send you a confirmation as soon as the refund is issued, then you will need to follow up with your bank with any further questions.

Shipping and Delivery

We strive for 100% accuracy when shipping orders, but we, unfortunately, do make occasional errors.  It could simply be that we shipped your order in separate boxes and not all of them arrived yet, or it could be that we made an honest mistake, in which case we'll do whatever we need to do to make it right as quickly as possible.  If you have any issues with a shipment you received, please feel free to contact us at sales@lonestarbadge.com so we can make it right.

 
Please note that damages or lost packages that occur during transit will need to be handled though the shipping carrier.

We will gladly ship your order outside of the United States.  However, we unfortunately have no control over charges for duties and taxes.  Those amounts are determined once your order reaches your destination country.  All fees are to be borne by the recipient.  Please contact your local customs office for further information. 

Absolutely!  We're located in Central Texas, mid-way between Austin and San Antonio.  If you're close by and would like to pick up your order, you can choose Pick Up at checkout once we set that up in your account.  Please use live chat or call us to help you with this.

We currently use UPS and USPS Mail as our shipping carriers.  The shipping cost for your order is determined by the weight of your order and your ship-to location based on UPS and USPS daily published rates for the shipping method you select.

 
To get a shipping quote before you order, add all the items you wish to order to your shopping cart, then enter your zip code for a real-time shipping calculator.

Yes!  When placing your order online, just enter your shipper's account number at checkout.  Please note that if using a FedEx ground account, your order may be delayed by a day or two.

Delivery dates and transit times will depend on the production time you selected (if a custom product) and the shipping method.  After the production time is complete or your stock product is ready to ship, your order will ship according to the shipping method you selected when ordering.  We're located centrally in Texas, so most UPS and USPS standard shipping methods (Ground/First Class Mail) should arrive in about 3-5 days.  If you chose one of the expedited methods, you can expect your order to arrive within the specified time frame (see time frames below).  Please note that if you don't receive your order when expected once shipped, you'll have to reach out to the shipping carrier for further instructions.

 
USPS:
First Class - 1-7 business days (by end of day)
Priority - 2-3 business days (by end of day)
Priority Express - 1-2 business days (by end of day)
 
UPS:
Ground - 1-7 business days (by end of day)
Three Day Select - 3 business days (by end of day)
Two Day Air - 2 business days (by end of day)
Next Day Saver - next business day (by 3:00pm)
Next Day Air - next business day (by 10:30am)
Next Day Early AM - next business day (by 8:00am)

Common Product Questions

"Gauge" refers to the approximate thickness of the vinyl material used to construct our badge holders.

A frame is available with some of our personalized name badges.  It's a plate that your name badge sits into for added strength and a more professional appearance.  It's offered in both silver and gold, but only for select sizes.  Please note that if you choose to use a frame, you won't be able to use a backer. 

Our 30-day return policy covers our warranty issues for the most part.  However if one of our products seems faulty and it is after the 30-day return policy we will try to help you within the fullest of our abilities.  Please contact us to discuss your product quality concerns.

Our stock products are any products that can be shipped without customization.  There typically are minimum order quantities (usually 100, sometimes less depending on the product), but are usually available to ship right away since they aren't personalized with your artwork or specific options.

A custom product is anything that can be personalized prior to shipping.  It isn't just pulled from our inventory and shipped like our stock products, but can be customized with your artwork, as well as specific fastener, size, color, and other options to fit your company's needs.  Typically custom printed products have a minimal lead time, but a lot of them are available with low or no minimum order quantities (depending on the product type).