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How do I return my order?

Stock/non-personalized/unimprinted products:
Stock products can be returned up to 30 days following receipt of your order. Returns must be accompanied by a Return Materials Authorization (RMA) number, which you can get by calling our customer service staff at (512) 357-2261 during regular business hours.

Returns that are not found to be defective and/or shipped in error will be subject to a 20% restocking fee. Additional fees will be assessed if the merchandise is not returned in resaleable condition (torn open bags, damaged pieces, etc.).

Custom/personalized/imprinted products:
Under most circumstances, custom-manufactured products cannot be returned for a refund. Simply put, we cannot turn around and sell the product to another customer. In the event that you are not happy with the quality or workmanship of your custom-manufactured product, please contact our customer service staff at (512) 357-2261 and we will do what it takes to make you a satisfied customer and get you product that meets your needs and expectations.

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If these questions cannot help you, please feel free to contact us.