You can place a phone order by calling 512-357-2261 with your information, however, please keep the following information in mind:

PHONE ORDERS ARE NOT PROCESSED QUICKER THAN ONLINE ORDERS.

In fact, quite the opposite is true. Most e-commerce websites have online ordering, but simply get an e-mail with your order information and process it using that. We are a true online business - everything, from our accounting to inventory to order and customer management, is handled online. Our CSRs enter your order using the same shopping cart and the same website as you. Phone orders are also delayed somewhat, as we require an confirmation to be returned to us before we can process the order which can delay processing your order by 24 hours or more. Orders placed online by our customers don't have to go through this step.

In order to cut down on errors in entering your order, we prefer that you place your order online. Because of the high error rate associated with phone orders, we have implemented the following policies:

• We will send you, by FAX or E-mail, a phone order confirmation. This must be signed and FAXed back to us before we will process your order.
• Phone orders are quite likely to be delayed in processing by 24 hours or more. (This is because of the manual data entry that our staff must do before we can process your order.)

If these questions cannot help you, please feel free to contact us.

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