If you have chosen our Standard production timeframe, there is not a guaranteed ship date.  If you have chosen our Rush service, we will discount your order in the following ways:

 

• Refund all Rush fees that you were charged
• Refund 50% of the order total (excluding shipping and setup fees)
  

In production, there are an unlimited number of things that can prevent an order from shipping on time.  If we fail to ship a Rush order on the posted ship date,  we will not refund the complete order.  We will, however, refund the above amount and give you a sincere apology.  We try hard to meet each rush order deadline.  While we are wildly successful at meeting custom rush order deadlines (over 98%), there are circumstances that prevent us from accomplishing that goal.  

 

Also, we are not responsible once your order is handed to the shippping company.  If we ship your order on time and the shipping company fails to deliver it, we will not give a refund.